Refund policy
Return & Refund Policy
At Stones & Strategy, every piece is created with intention.
We work to ensure that each order meets high standards of quality and craftsmanship.
As our products are made to order, returns and refunds are handled under specific conditions outlined below.
Lost or Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us at: stonesandstrategy@gmail.com
We will investigate the issue with our production and shipping partners.
If the order is confirmed as lost, you will be offered either:
- A replacement at no additional cost, or
- A full refund
Damaged or Defective Products
If your item arrives damaged or with a manufacturing defect, please contact us within 30 days of delivery and include clear photos of the issue.
Once verified, we will:
- Send a replacement at no extra cost, or
- Issue a full refund
Incorrect Item Received
If you receive the wrong product, please contact us within 30 days of delivery with photographic evidence.
We will:
- Send the correct item at no additional cost, or
- Provide a full refund
Non-Returnable Items
As all products are made to order, we do not accept returns or exchanges in the following cases:
- Incorrect size selected
- Incorrect color selected
- Change of mind
Other Situations
If your issue does not fall into the categories above, please contact us.
We review each case individually and aim to find a fair and reasonable solution.
How to Request a Refund or Replacement
Please email us at: stonesandstrategy@gmail.com
Include:
- Your order number
- A description of the issue
- Photos (if applicable)
We will review your request and respond with the next steps.
Important Notice
Please inspect your order upon arrival.
If there is any issue, contact us as soon as possible so we can resolve it quickly and efficiently.
Final Note
We value your trust and are committed to handling every situation with care, clarity, and respect.